Last Updated: 10/01/2024
At Msin, we stand behind the quality of our products and strive for your satisfaction with every purchase. If you need to return an item, please carefully read our refund and returns policy.
30-Day Refund and Returns Policy
Our policy remains effective for 30 days. If your purchase exceeds this time frame, we regret to inform you that we cannot offer a full refund or exchange.
Eligibility Criteria
To qualify for a return, your item must fulfill the following criteria:
- Unused Condition: The item must remain unused and maintain the same condition as when you received it.
- Original Packaging: It must be in its original packaging.
How to Initiate a Return
- Contact Us: To initiate a return, kindly reach out to our customer support team at hello@trustybuys.com within 30 days of receiving your purchase. Provide your order number and a detailed reason for the return.
- Return Authorization: Upon approval of your return request, we will furnish you with a Return Authorization (RA) number and provide instructions on returning the item.
- Package the Item: Ensure secure packaging of the item in its original packaging, including any accessories or documentation that came with it.
- Ship the Item: Ship the item to the provided address with the RA number. We recommend using a trackable shipping service and purchasing shipping insurance for a secure return.
Refund Process
Upon receiving and inspecting your return, we will notify you through email of the status of your refund. Approval results in the processing of your refund, with the credited amount applied to your original method of payment within a specified period.
Exchanges
For those seeking an exchange, follow the return process outlined above, indicating your preference for an exchange. Exchanges are contingent on product availability.
Damaged or Defective Items
In the event of receiving a damaged or defective item, please contact us immediately. We will facilitate the return of the item and provide either a replacement or a refund.
Contact Us
Should you have any questions or concerns about our refund and returns policy, feel free to reach out to us at hello@msin.store
Thank you for choosing Msin Store!